Widerrufsrecht

30-Day Fit Guarantee
Because of the many variables involved in creating a custom product, sometimes a fit adjustment is needed. MORITZ offers a 30 Day Fit Guarantee (on approved impressions) to ensure that your IEMs fit comfortably and retain a proper seal. MORITZ  requires that you notify customer service within 30 days of receiving your IEMs to be covered by the 30 Day Fit Guarantee.

If a fit adjustment is required we'll need the IEMs sent back for the shells to either be shaved down or built up in the specified problem areas. MORITZ  may, at our discretion, rebuild your IEMs for which new impressions may be required. In some cases, prior to starting the rebuild process, empty test shells may be sent to you to determine if the adjustments have corrected the fit issue.

You are responsible for the cost of shipping your IEMs to our lab. MORITZ  will cover the cost of shipping the refitted/rebuilt IEMs back to you.

For international customers, we require that orders be sent back to our lab within 45 days post receipt. For subsequent refits, international customers must notify customer service within 45 days of receiving the refitted earphones.

(NOTE: Cosmetic properties such as the height of the IEMs due to space required for drivers, cable connectors or faceplates is not considered a defect and would not be covered under the fit guarantee.)